October 17th, 2013


"New York City’s Digital Leadership: 2013 Roadmap"

Less than three years ago, Mayor Bloomberg introduced New York City’s first Digital Roadmap.

Now, with 100% of objectives complete, take a look at the latest update to the Roadmap—demonstrating the strides the City has made to date that are driven by investments in infrastructure, education, open government, online engagement and technology sector support. The 2013 Roadmap also includes ideas and recommendations that look to the future of the City’s position as a global digital leader.

Explore the 2013 Roadmap and download the report at www.nyc.gov/2013roadmap

Reblogged from NYC GOV
September 30th, 2013


Meet the new www.NYC.gov—it’s faster, smarter and easier to use than ever before. Guided by input from the public, informed by visitor metrics and inspired by the customer service approach of 311, NYC.gov has been redesigned to put the user first. A few highlights of the new website: 

  • Viewable on all mobile devices
  • Search results are more accurate and relevant
  • New “311 Booker” tool on the homepage allows you to request a service or check on the status more easily
  • Redesigned Jobs section brings together all City employment-related opportunities and resources
  • New events search tool and map
  • Improved social sharing so you can more easily post to Facebook, Twitter, Google+, and Tumblr 
Reblogged from NYC GOV
September 23rd, 2013

Today, the City announced the release of dozens of high-value data sets, an enhanced NYC Open Data portal at www.nyc.gov/data, and the citywide plan for unlocking all public data by 2018.

These developments mark the latest milestone in NYC Department of Information Technology and Telecommunications’s (DoITT) implementation of Local Law 11 of 2012, the landmark open data legislation signed by Mayor Bloomberg last year. The NYC Open Data Plan ensures New York City continues to release public data for generations to come, providing a detailed schedule of the data sets that City agencies will release to the public in compliance with the law.

Also, included in this release are new open data covering a wide range of topics, from property and construction to health and environmental data. 

Explore more than 200 new data sets available free of charge on the newly redesigned www.nyc.gov/data, bringing the total to over 1,100 data sets from over 60 city agencies open to the public.

August 8th, 2013

New Yorkers Share Ideas for a Digital NYC in the Bronx

NYC Digital convened the Bronx Digital Roadmap Meetup on August 6, 2013 from 7-9 PM — the third in a series of participatory discussions throughout New York City focusing on gathering public feedback and input on the City’s digital growth and future.

The Bronx Meetup was generously hosted by the Sunshine Bronx Business Incubator, and representatives from the Bronx Tech Meetup presented to the larger group of about 50 participants.  

The Meetup began with a presentation of the New York City’s Digital Roadmap, and was followed immediately by five group breakout sessions that explored the five pillars of the Roadmap: Access, Education, Open Government, Engagement and Industry. At the conclusion of the event, the groups reconvened to share their top ideas and recommendations with the City.

Topics covered included support for increasing Internet access and options, strategies for implementing STEM education, creating open data standards across cities and countries, sustaining online public engagement, and fostering local tech and digital talent.  

The next Digital Roadmap Meetup will take place in Queens on Tuesday, August 13 from 7-9 PM. All are welcome – register here.

July 22nd, 2013
Reblogged from NYC OpenData
January 3rd, 2013
“We estimate that collectively we served and informed 10 times as many individuals by embracing an open strategy. That’s hundreds of thousands of people. And it validates the Bloomberg administration’s commitment to this technology.”-NYC Chief Digital Officer Rachel Haot
Reblogged from O'Reilly Radar Tumblr
April 27th, 2012
March 8th, 2012


Yesterday, Mayor Bloomberg signed into law what he termed “the most ambitious and comprehensive open data legislation in the country.”

The Mayor remarked:
“If we’re going to continue leading the country in innovation and transparency, we’re going to have to make sure that all New Yorkers have access to the data that drives our City. Across City government, agencies use data to develop policy, implement programs, and track performance — and each month, our Administration shares more and more of this data with the public at large, catalyzing the creativity, intellect, and enterprising spirit of computer programmers to build tools that help us all improve our lives.”

Read more on NYC.gov 

Reblogged from NYC OpenData
September 28th, 2011

Engage NYC, Our First Social Media Summit for Government

Engagement is one of the four core tenets of New York City’s Road Map for the Digital City. As part of NYC Digital mission’s to empower agencies to leverage social media to the fullest, and in partnership with the Mayor’s Office communications team, on September 27, 2011 we hosted Engage NYC, our first annual social media summit. Held at the Paley Center for Media, over 100 people from across city government participated in the event, which featured presentations and strategic training on how to effectively use social media platforms to engage, inform and serve New Yorkers.

The morning kicked off with inspiring remarks by Deputy Mayor Howard Wolfson (@Howiewolf) and a surprise visit by Mayor Bloomberg (@nycmayorsoffice), energizing the audience and conveying the importance of social media to the City’s communications strategy.

Throughout the event, representatives from social media platforms answered questions and presented best practices for leveraging their tools. A quick overview:

•     Diane Petzke, General Manager of NYC Media, presented on a new program to create engaging, short-form videos conveying public service announcements for agencies, embeddable online and sharable on social media platforms.

•       Matt LeMay of Bitly explained the benefits of using the City’s custom on.nyc.gov shortlink to shared content via social media and learn from valuable analytics on effective content and platforms.

•       Adam Conner of Facebook shared that there are 7.2 million Facebook users within 50 miles of New York City and presented on the principles of a connected government and strategies for message delivery.

•       Charles Birnbaum from Foursquare talked about how City agencies can use Foursquare to encourage traffic to public places throughout the city, leave informational “tips” about places and see check-in data.


•       Mark Coatney of Tumblr explained how to Tumbl and discussed how Tumblr is a simple way to share content and connect with citizens.

•       Adam Sharp of Twitter discussed four ways to build a community on Twitter: discover, promote, share and engage. To emphasize just how quickly information spreads on Twitter, he played an animation showing how tweets about the Northeast earthquake were seen by New Yorkers before they even felt it.

•       Katherine Winningham of New York City’s Law Department presented on the City’s social media policy, providing guidance on how to engage with users.

•       Jodi Hrbek of NextPoint explained how her platform can archive agencies’ social media interactions to comply with legal requirements, and allow digital managers to see how digital assets looked like at any point in time.

In addition, we recognized three agencies for their outstanding use of social media through documentary-style video interviews:

•       The Department of Health and Mental Hygiene for its Facebook pages about NYC Condoms, quitting smoking and healthy eating.

•       The Mayor’s Office for its use of @NYCMayorsOffice on Twitter.

•       The Department of Transportation for The Daily Pothole on Tumblr.

The feedback on Engage NYC that we received in person, via email, and on Twitter via the hashtag #engagnyc was wonderful. As an example, here is one of a dozen emails received immediately following the summit:

“It was one of, if not the most, fruitful City-run events I’ve attended in my 5 years working for [the City]. [We] came away with a clear list of things we need to focus on to improve engagement and reach of our accounts. Those insights would have taken us months of discussion and research, but you and the other presenters provided them for us in a matter of hours. I really can’t emphasize enough how helpful it was.”

We will feature more videos and content from Engage NYC on the NYC Digital website in the coming weeks. In closing, we’d like to thank Amanda Konstam, Julie Wood, Allie Kleva, Chris Coffey and Jorge Hernandez for their efforts, as well as our wonderful partners, hosts at The Paley Center and above all the City’s hardworking communications professionals for contributing to our first Engage NYC Social Media Summit. We deeply appreciate your participation, are excited for the new heights your efforts will reach, and look forward to helping you achieve your goals.

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Technology in the Public Service, from the City of New York. Learn more about NYC Digital and follow the City of New York on Tumblr.